A phone desk for roofers when the storm calls come in

Roofing calls come in two kinds. There's the steady stream of estimate requests: an older roof, a home sale, a few missing shingles. And there's the night after a storm, when water is coming through a ceiling and your phone won't stop ringing. Either way, you're usually on a roof, driving between jobs or asleep when it rings. First Deploy builds an AI phone desk that answers in your company's name and sends you every call's details right away.

The storm-night problem

After a big storm, a lot of homeowners call at the same time, and many of them call more than one roofer. The shop that answers and takes their information is the one they remember. One person can't pick up all of those calls, especially while out looking at damage.

Your desk can take those calls as they come in. Each caller gets answered, and you get a clean list of details instead of a pile of voicemails:

• Name and a callback number, read back to confirm
• The property address
• What's going on: an active leak, missing shingles, a tree or limb on the roof, damage they can see from the ground
• How soon they need someone

Urgent leaks vs. estimates

Not every roofing call is an emergency, and you know the difference better than any app. In your written plan you decide what counts as urgent, like water actively coming inside or a limb through the roof, and what the desk tells that caller to do while they wait. The desk gives the safety step you approve, marks the call urgent and sends it to you right away.

Estimate requests and "can someone take a look" calls get the same careful intake without the urgent flag, so you can work through them in the morning in the order you choose.

No promises on price or timing

Roofing callers often ask what a repair or a new roof will cost before anyone has seen it, or when a crew can be out. By default your desk doesn't quote prices, promise arrival times, offer discounts or give out your cell number. It says only what you tell it to. If you want it to explain how your inspections work, that goes in the script.

If your shop handles insurance-related work, how the desk talks about it is up to you and goes in the script too. By default it won't make statements you haven't approved.

Every call starts with a recording notice. If someone asks whether they're talking to a person, it's set up to say it's an automated assistant for your shop.

Your shop, your number

Some roofers do residential repair only, some do full replacements, some do commercial or specific materials like metal or tile. Your desk is built to know the work you do and don't take, your hours and your service area.

You keep your existing number, the one on the yard signs and the trucks. Forward your line after hours, or when you don't pick up. Setup is remote and works anywhere in the US.

Tested before your customers hear it

We run practice calls against hard callers before go-live: a frightened homeowner with water in the living room, a caller who only wants a price, an angry caller, robocalls. We fix what breaks. After go-live, the monthly covers tuning. When storm season changes what you want the desk to say, you call the person who built it.

How it works

1. Hear it. Call (320) 335-6186. Say there's a leak over the bedroom and see what it asks.
2. Write the plan. Greeting, questions, emergency rules, where details go, go-live date. $250 starts the work.
3. Build and test. Built remotely, then put through practice calls until it handles your calls the way you would.
4. Go live and tune. Forward your line. Balance due at completion, then $100/mo from go-live.

Price

$500 one-time setup, $250 to start and the balance at completion, or pay in full. $100/mo from go-live, invoiced monthly. Cancel the monthly any time. No per-minute meter.

Roofing pages by city

• AI receptionist for roofers in Palm Coast, FL

Roofing questions

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