What if an AI front desk tells a prospect something wrong?
Short answer: That's a fair worry, and the fix is scope. Give the desk a short list of approved facts and a clear list of things it must never say, such as pricing commitments, timelines, discounts or contract terms. Everything else becomes a message for the right person. For a sales-led company, an informed callback beats a confident wrong answer.
Where automated answers go wrong
Problems start when the assistant is asked something it wasn't given: a custom quote, an integration question, a security review, a contract exception. Improvising there creates commitments your team never made.
Set the boundaries in writing
- Approved facts only. What the company does, who to contact for what, basic availability.
- A never-say list. Custom pricing, delivery dates, discounts, legal or security positions.
- A default handoff. "I'll have the right person call you back on that" is a strong answer.
- No personal numbers. Direct lines and mobiles stay private.
Test the hard questions
Before go-live, call as a procurement lead and ask for a discount. Ask about a security questionnaire. Ask it to promise a start date. If it says anything you wouldn't put in an email, tighten the rules and test again.
Keep reviewing
After launch, read the call summaries regularly. Facts drift: a new product line, a new account owner, a changed process. Update the approved list when they do, and retest the questions that touch it.
How First Deploy approaches it
Your written plan spells out what the desk must never say and where call details go, and you sign off before anything goes live. We test it with impatient, confused and high-stakes callers first, then keep tuning it as real calls come in.
Next step: See the First Deploy founding offer for funded teams